![]() The system indicates 5’spots remain available. A second customer then books a reservation for the same time slot and selects 2 guests. The system shows availability for 7 additional guests. A customer books a reservation and sets the guest count to ‘3’. This feature helps such businesses manage the to the requirement.Īn example: A merchant creates a 1-hour time slot (12 PM-1 PM) and limits the capacity for that hour to ‘10’ guests. ĭue to COVID, some businesses are permitted only a certain number of guests at a time. This change prevents scenarios where staff members sometimes book appointments with the incorrect staff member chosen rather than intentionally picking the actual service provider as a part of the process. The service provider must be selected manually helping to ensure the right individual is selected for the service. When booking an appointment, the employee column will no longer have a default value. Select a stylist when booking appointments.Ask our sales team how they can help get these capabilities setup for your account. Tip: SalesVu’s CRM and Loyalty programs can bolster your customer retention efforts, enabling you to target each segment with the right offers, perks and messaging to move them toward becoming repeat and loyal customer. One report even found that repeat clients spend 120% more annually compared to new buyers. Studies have shown that repeat or loyal clients not only spend more, they’re also easier to sell to and refer friend more often. The report also shows returning customers (clients whose order history includes two or more visits.)Īll this is about turning one-time clients into regulars. The data can be shown for 30, 60 or 90 days. This report looks at how many first-time clients (clients with one visit) returned for a second visit within a given timeframe. So, understanding how many clients your stylists see in a given period is a critical fist step toward focusing on how to increase revenue. You may also filter by Store or by Employee.įor salons or spas, services performed by your staff are your primary source of revenue. Once again, results can be filtered by Custom Date Range, or you can quickly view results for selecting Today, This Week or This Month. Similar to store utilization, this report shows the number of clients each stylist serviced within a specific period. Track the number of clients a stylist services.You can then build a plan to move the metric closer to where you want as you make operational adjustments. ![]() A simple calculation like “Total Treatment Hours Available / Total Hours Sold.” would tell you what capacity was achieved compared to a goal or potential. To maximize efficiency, you can measure Key Performance Indicators (KPI’s) such as how much of your salon’s booking potential is being realized. ![]() You can view the report by date range, or you can filter the results by Store, by Employee, or for a Custom Time Period. This information can help assess how close you are to operating at full capacity at each of your locations. This report shows the number of hours booked within a specific period of time. A third new report focuses on client retention–the bread and butter of any established business. Two new reports help you measure and improve resource utilization. Similar insights apply to optimizing the utilization of physical space. Tracking metrics like the average number of clients each stylist sees in a day can identify opportunities to accommodate more clients per day. It’s challenging to run a successful salon or spa without placing focus on optimizing your resources to achieve maximum potential. If you own an appointment-based business, we’re sure you’ll agree the efficiency of your salon business is critical to your success. New Reports and features help maximize salon and spa efficiency In this post, we want to share an update on some great new features just released in our Feb-2021 Product Release, and to take a moment to thank you for being a member of the SalesVu community Please let us know your feedback on any of the features we listed below, or how we can help out with any of them.
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